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You’ve now got 30 days to return something from the day you receive it. Use our easy returns portal to generate your trackable returns label. You just need your order number, and don’t forget to include the '#' e.g #33687:
Extended Returns Policy: To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online between 8th November and 23rd December 2022 can be returned up until 22nd January 2023. For purchases made from 24th December onwards, our normal refund policy will apply.
FREE GERMAN RETURNS & LOCAL RETURNS WAREHOUSES IN 145 COUNTRIES
Unfortunately we are unable to cover the cost of international returns, with the exception of Germany, however, we work with warehouses in 145 countries to make returns as low cost as possible for our international customers, with an average 45% cost-saving vs. using your local postal service.
Just follow the link below, select the items you want to return, pay for your chosen returns method and print your label.
You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687.
We advise you return your order to us with a tracked service, as we cannot cover any losses.
If your country is not listed on our returns portal, you can send your order back to us with your preferred method to the below address, just make sure to include your order number in the parcel:
The Sports Edit ℅ Synergy
Crow Lane Industrial Estate
If you have received a faulty or incorrect item, please contact our customer service team at email@example.com.
To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online between 8th November and 23rd December 2022 can be returned up until 22nd January 2023. For purchases made from 24th December onwards, our normal refund policy will apply.
The tracking number for your return can be found in your Return Confirmation email, but if you do not have this, please contact us at firstname.lastname@example.org and we can provide it for you.
Tracking International Returns
All international returns are sent via the ReBOUND Hub and can be tracked on our portal.
For any orders placed through Trouva or Atterley, you will need to contact them directly to arrange your return.
Your most common returns questions answered, if you have any other questions, please get in touch with our customer service team via email@example.com
First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.
Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via firstname.lastname@example.org selecting 'Report a Faulty Item' as the query subject or by phone: +44 203 793 0964 (9am-6pm, Monday to Friday)
Once our warehouse receives your unwanted item(s), they will process it within 5-10 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation.
For refunds, depending on your bank, the money will be back into your account within 3-5 working days.
Our returns portal makes it easy for you to keep track of the progress of your return. If you want to check, just log in to the portal and click Track my Return.
Due to the delays we're experiencing with postage and returns processing due to COVID-19, we have temporarily suspended exchanges - if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted item to us for a refund.
Log onto our returns portal, enter your order number including the # e.g #32513, choose the items you want to return and print your returns label.
Securely pack your parcel in the original packaging and take it to your local Post Office, Collect+ or courier drop off point.
Once your parcel arrives at our warehouse, it will be processed by our team within 5-10 days of receipt.
Once our warehouse lets us know that they've received your return, we will process your refund or exchange. Refunds can take 3-5 working days to show in your bank account.
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