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You’ve now got 30 days to return something from the day you receive it. Use our easy returns portal to generate your trackable returns label. You just need your order number, and don’t forget to include the '#' e.g #33687:
Unfortunately we are unable to cover the cost of international returns, however, we work with a number of different carriers, and also offer a self-post option, to minimise return costs for our customers shopping from outside of the UK.
Just follow the link below, select the items you want to return, pay for your chosen returns method and print your label.
Please note we are unable to offer exchanges for international customers - if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted item to us for a refund.
You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687.
Tracking International Returns
All international returns are sent via the ReBOUND Hub and can be tracked on our portal.
Your most common returns questions answered, if you have any other questions, please get in touch with our customer service team via [email protected]
First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.
Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via [email protected] selecting 'Report a Faulty Item' as the query subject or by hhone: +44 204 538 1190 (9am-6pm, Monday to Friday)
Once our warehouse receives your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation.
For refunds, depending on your bank, the money will be back into your account within 3-5 working days.
Our returns portal makes it easy for you to keep track of the progress of your return. If you want to check, just log in to the portal and click Track my Return
Please note we are unable to offer exchanges for international customers - if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted item to us for a refund.
Email: Please submit a query via [email protected]
Phone: +44 204 538 1190 (9am-6pm UK time, Monday to Friday)
Log onto our returns portal, enter your order number including the # e.g #32513, choose the items you want to return and print your returns label.
Securely pack your parcel in the original packaging and take it to your local Post Office, Collect+ or courier drop off point.
Once your parcel arrives at our warehouse, it will be processed by our team within 5 days of receipt.
Once our warehouse lets us know that they've received your return, we will process your refund or exchange. Refunds can take 3-5 working days to show in your bank account.
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